Last updated: May 10th, 2019
CyberLimbo agrees to furnish services to the Subscriber, subject to the following (“Terms of Service”). CyberLimbo, the company here after referred to as, (“CyberLimbo “), (“Us”),
(“We”) and The Client, (“Customer”), (“Client”) and (“You”). Use of CyberLimbo Service constitutes acceptance and agreement to AUP (“Acceptable Use Policy”) and ToS (“Terms of
Service”). All provisions of this contract are subject to change from time to time at the discretion of CyberLimbo. Subscriber understands that change to the ToS by CyberLimbo shall not
be grounds for early contract termination or non-payment.
(“Service Availability”) refers to the total time in a given calendar month that CyberLimbo’s infrastructure/network is available throughout the internet, provided that the client and
its users have established internet connectivity. CyberLimbo takes responsibility for the service availability within its own infrastructure, and what it has control over, however
cannot be held liable for issues directly related to external providers, which include bandwidth, software or hardware.
(“Service Downtime)” is defined as any unplanned interruption in service availability during which the client is unable to access the rented services as described in Service Availibility
Provided that the downtime has been confirmed to have been a result of the fault of an issue within the CyberLimbo infrastructure as confirmed by itself, CyberLimbo will measure
the total length of time of the unplanned service downtime during a calendar month for affected clients
(“Scheduled Service Downtime”) is defined as scheduled interruption of service. Scheduled downtime takes place during a CyberLimbo defined maintenance window, which occurs in
conjunction with a 1 hour notice to the client via electronic communication (email). CyberLimbo agrees to schedule its maintenance procedures to take place during times at which
clients will be least affected, and to expedite the procedures to reduce downtime incurred.
(“Network”) is defined as all equipment, software and facilities within CyberLimbo’s infrastructure, which includes CyberLimbo’s contracted and leased services outsourced from its
providers, which CyberLimbo utilizes to provide its web, game server and voice server hosting services.
(“Performance Credit”) is defined as the amount credited to a client when 100% service uptime is not met. CyberLimbo will credit the customer 5% of its monthly (pro-rated to monthly if
on a term other than monthly) service fee for each 1 hour of service downtime incurred up to 100% of the client’s monthly service (rental) fee. Performance credit, or SLA credit,
is issued entirely at the discretion of CyberLimbo and is only applicable should the service downtime be a result of a direct fault of CyberLimbo. Performance credit is NOT
applicable in the case of any sort of service attack (DDoS), hardware failure, software failure, or a failure/issue induced by the client themselves.
(“Support Services”) are defined as the services provided by CyberLimbo to assist clients with the management and utilization of the rented services which CyberLimbo provides to its
clients. CyberLimbo agrees that its team and representatives will do its absolute best to assist with any matter involving a direct fault of an item within CyberLimbo’s infrastructure; this
includes game control panel configurations. CyberLimbo cannot guarantee that it will be able to assist in any matter directly related to the software in which it is hosting for its clients,
nor anything which its clients add on or change themselves. Any support offered past what involves issues directed at CyberLimbo’s infrastructure is provided entirely under the discretion
of CyberLimbo itself.
(“Monitoring Service”) is defined as the service which CyberLimbo provides in order to monitor the status of its infrastructure, which includes networks, individual systems and other
services. The monitoring service is provided via CyberLimbo’s monitoring solutions.
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